Cancelling cardholder from 3D secure transaction in CA Transaction Manager

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Article ID: 106246

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Products

CA Payment Security ARCOT ECOMMERCE

Issue/Introduction

The document will guide how to cancel 3D secure service from CA Transaction Manager.

The document will guide how to cancel 3D secure service .

 

Environment

CA Transaction Manager 7 & above.

Resolution

The document will guide how to cancel 3D secure service .

To cancel a cardholder’s enrollment in the 3-D Secure service:

Step 1 : Login into CA Transaction Manager Admin Console.

Step 2: In the left-hand pane, under the Cardholder Configurations section, click the Cardholder Account Inquiry link. The Cardholder Account Inquiry page appears. 

<Please see attached file for image>

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Fig 1:  Cardholder Account Inquiry page  

Step 3: Specify the required Card Number / Proxy PAN in the Card Number field, and click the Submit button. The Cardholder Account Inquiry page will pop-up.

<Please see attached file for image>

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Fig 2: Cardholder Account Inquiry

Step 4:  Click the Cancel 3-D Secure Service for Card link, below the Enrolled Cardholders table. 

<Please see attached file for image>

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Fig 3:  Enrolled Cardholders table​

Step 5: Select the reason for cancellation, by selecting the appropriate reason from the Reason for Cancelling 3-D Secure Service list. 

Step 6: Add Remarks, if required. 

Step 7: Click the Submit button. The “Cardholder <name> deactivated” message appears. The Cancelled Cardholders table on the page is updated with this information. 
 

Additional Information


Note: If Issuers are using DUT -  it is possible enroll the cancelled card once again by sending them for registration in the XML file that we upload on daily basis using the DUT(data upload tool) or the user can enroll to 3-D Secure program by using the Issuer’s enrollment Web site.

However, Cardholder will still be a registered User and there would be no impact on the data. 

Attachments

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