No VNA data seen in CAPC

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Article ID: 106239

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

There is no VNA data seen in CAPC dashboards

Environment

CAPM 3.5

Resolution

In the CAPC UI go to:
  • Administration
  • Monitored Items Management 
  • VNA Gateway
Edit the VNA Gateway 
  • Change the Administrative Status to Down and then Save it.  This will essentially stop the integration between VNA and CAPC
  • Edit the VNA Gateway again and change the Administrative Status back to Up and Save it.  This re-initializes the integration between VNA and CAPC
You should now start seeing data in CAPC