PAM cluster VIP assignment failure in AWS (Amazon Web Services)

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Article ID: 106229

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

I have deployed One Site Two Nodes cluster in AWS (Amazon Web Services) according to KD article KB000097666. Cluster is up and running but PAM cluster VIP assignment failed. Cluster log shows the following message
   PAM-CMN-2939: SEVERE: Assigning the VIP to this cluster member failed. 
Using each node's IP address/hostname I can access PAM normally

Cause

This is a known bug recorded in bug ID DE366663.

Environment

PAM 3.1.x older than 3.1.3
PAM 3.2.x older than 3.2.2

Resolution

Engineering has identified this is as bug (bug ID DE366663) and at this time this article is written, the fix is planed to be introduced into PAM version 3.1.3 and PAM version 3.2.2.
There is a workaround to address this issue, however Technical Support should SSH to PAM server to address this issue. If you need the workaround to be deployed please raise a Technical Support call ticket and informed this KD article.

Additional Information

How to configure PAM cluster in AWS (Amazon Web Services)