How to fix the Gaps in Interfaces reports

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Article ID: 106224

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration

Issue/Introduction

Generating Report Interfaces appears Gaps independently of Time Rage reports
 

How to fix the Gaps in Interfaces reports

Environment

PM 3.x

Resolution

Cause of Gaps:
The device or component does not respond to a poll request.
The device or component is down
A network problem causes the poll response to be lost.
The Data Collector/Aggregator is down.
Bad poll occurred.
Or a counter rollover because incorrect Vendor Certification Priorities

For counter rollover just change the Interface location in Vendor Certification Priorities
On Metric Families select Interface, edit Vendor Certification Priorities, moving Interface for Order 11 (after High Speed Interface)  like as show on http://serviceassurance.ca.com/im/ Metric Families / 3.5.0 / Interface
 

Additional Information

Also check the Gaps Appear in Reports or Views on site:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-5/troubleshooting/gaps-appear-in-reports-or-views.html