Inactive users still show under License Administration
Article ID: 106218
Clarity PPM SaaS
Clarity PPM On Premise
There are a few users who are inactive and have had all permissions removed that still show as using a license under License Administration
There is a Clarity group in Active Directory that is holding on to these licenses
Remove individuals from the Clarity group in Active Directory and then run the LDAP Obsolete Users job to deactivate and remove the user license.