AE Email Notifications from AutoSys not working

book

Article ID: 106209

calendar_today

Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Trying to send email from AutoSys to notify on job status. However, the notification fails and the message "CAUAJM_W_10613 Notification attributes ignored for job 
 <test_email_notifications>. The notification method is currently set to <0>" appears in the event_demon.$AUTOSERV log.

Cause

Review the $AUTOUSER/config.$AUTOSERV and look to see that the NotifyMethod parameter is set to 1 if sending notifications using standard email from CA Workload Automation AE or 2 if using Unicenter Notification Service. 

Below are the available values for this parameter. You may use only 1 option.

NotifyMethod=0    #Do not send notification.  This is the default.
NotifyMethod=1    #Send notification  using standard  email  from CA Workload Automation  AE
NotifyMethod=2    #Send notification using Unicenter Notification Service


For the changes to take effect, you can perform a simple kill -HUP on the scheduler and application server PID's. A hard restart is not required..

Example:
               CA Services Status Report

           Component Name               Pid        Status
------------------------------------  -------  --------------
WAAE Web Server (ACE)                    9592  running
WAAE Application Server (ACE)           15579  running
WAAE Scheduler (ACE)                    18984  running

[[email protected] autouser.ACE]# kill -HUP 15579 18984

Environment

Linux/UNIX

Resolution

If the value of the NotifyMethod is set to 0 (zero), then change this value to the correct value, depending upon the method you are using in your environment.
Below are the available values for this parameter. You may use only 1 option.

NotifyMethod=0    #Do not send notification.  This is the default.
NotifyMethod=1    #Send notification  using standard  email  from CA Workload Automation  AE
NotifyMethod=2    #Send notification using Unicenter Notification Service


For the changes to take effect, you can perform a simple kill -HUP on the scheduler and application server PID's. A hard restart is not required..

Example:
               CA Services Status Report

           Component Name               Pid        Status
------------------------------------  -------  --------------
WAAE Web Server (ACE)                    9592  running
WAAE Application Server (ACE)           15579  running
WAAE Scheduler (ACE)                    18984  running

[[email protected] autouser.ACE]# kill -HUP 15579 18984