string "http://" converted to "https://" in ticket description
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string "http://" converted to "https://" in ticket description


Article ID: 106190


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Customer does a login to Service Desk using the "Employee" role to Quick Open a request, and the description field has an "http://" string.
When the Request is opened, the string is converted to "https://", and the URL becomes corrupted.

Steps to Reproduce:

1. Customer uses ssl (https) in Service Desk
2. He uses a load balancer A10
3. He set the role as Employee
4. He opens a new request and in the description field he write an URL, such as: "", in example
5. When the request is opened, in the request detail the URL in the description field was converted to ""

It causes a corruption in URL.


Service Desk Manager 17.x


This is not caused by a Service Desk bug.


Root cause is not related to the Service Desk product.
It is possibly related to the load balancer or any security rule used by the customer.