LDAP User Test fails with error referring to blank Account User fields

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Article ID: 106186

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

User log in test via LDAP configuration in CA Performance Manager is failing with an error.

The error observed at the end of the test cycle states:
 
Cannot proceed with authentication because: Both the accountUser and accountUserClone are blank.

Cause

The field for Account User Default Clone is set with the value "(saMAccountName)".

The value itself is an acceptable one but the brackets surrounding it are syntactically incorrect.

The values used must by the braces using {}, not parenthesis using ().

Environment

All supported CA Performance Management releases

Resolution

Update the LDAP configuration via the SsoConfig tool replacing the parenthesis with the brace brackets.