Unable to integrate CA Performance Mangement (CAPM) and CA Business Intelligence (CABI) when CABI using SSL

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Article ID: 106144

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

Unable to integrate CA Performance Mangement (CAPM) and  CA Business Intelligence (CABI) when CABI using SSL.

The following error is seen in the DMService.log on CA Performance Center (CAPC)

INFO | jvm 1 | 2018/07/11 15:15:31 | | Received WebServiceException from version check for data source CA Business [email protected] CAUSE=javax.net.ssl.SSLHandshakeException: SSLHandshakeException invoking https://server.domain.com:443/CABISync/DataSourceWS: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target. MESSAGE=Could not send Message.. Returning DS_COMM_FAILURE result.

 

Cause

Cannot complete chain of trust to the certificate presented by CABI

Environment

CA Performance Mangement

Resolution

You must import the SSL key and any required intermediate/root certificate into the /opt/CA/jre/lib/security/cacerts keystore.
 
On CAPC:
installDirectory/jre/bin/keytool -importcert -keystore installDirectory/jre/lib/security/cacerts -storepass cacertspasswd -alias alias -file filename.cer