17.1 Unable to view options under catalog tab

Article Id: 106143

Status: Published

Updated On: 12-07-2018 05:04

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

We are unable to view options under catalog tab after upgrading to 17.1

Environment:

CA Service Catalog 17.1

Resolution:

Step 1 : EEM login page -> Select " Service Catalog" Application , Login to EEM.
Step 2: Manage Access Policies ->Policies -> Explicit Denies
Step 3: Select Explicit Denies -> Guinode- Update " ACL_restrict_r11_Guinodes" & "ACL_restrict_unwanted_Guinodes"
add Version " 17.1". under the where clause.

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