Software Delivery Job Fails Due to Timeout on ITCA 14 SP1

Article Id: 106089

Status: Published

Updated On: 13-07-2018 14:41

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager

Issue/Introduction:

Each transfer attempt contains 3 retriies. If the first
attempt fails due to a network error then FTPlugin server
removes that GUID from its list and when the next attempt would normally be made with the same GUID, FTPlugin server instead returns the error "Transfer Object Not Found". This results in the transfer never being retried.

Cause:

Code Bug

Environment:

ITCA / ITCM CA Client Automation version 14 SP1 environment

Resolution:

T55L083 which can be obtained from support via a help ticket.