Connections become hung in some 14.0 SP2 Environments

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

After an upgrade to 14.0 SP2 or a clean install of 14 SP2, some environment experience connectivity problems between the DM and its Scalability Servers. Communication issues manifest and do not resolve unless the machines are rebooted or as found later, if CAF AND the Port Multiplexer, CSAMPMUX.EXE are recycled

Environment

any supported ITCA / ITCM R14 SP2 environment (Issue may have existed in previous versions, but 14 SP2 is required for the current fix)

Cause

code limitation

Resolution

T55L084 or equivalent fix for ITCM 14 SP2 which can be obtained from Support via a help ticket.