Connections become hung in some 14.0 SP2 Environments

book

Article ID: 106084

calendar_today

Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

After an upgrade to 14.0 SP2 or a clean install of 14 SP2, some environment experience connectivity problems between the DM and its Scalability Servers. Communication issues manifest and do not resolve unless the machines are rebooted or as found later, if CAF AND the Port Multiplexer, CSAMPMUX.EXE are recycled

Cause

code limitation

Environment

any supported ITCA / ITCM R14 SP2 environment (Issue may have existed in previous versions, but 14 SP2 is required for the current fix)

Resolution

T55L084 or equivalent fix for ITCM 14 SP2 which can be obtained from Support via a help ticket.