PPM Upgrade Precheck Failing With a Load Data Warehouse Failure Error

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Article ID: 106070

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

The PPM upgrade precheck fails with the following error: 

Load Data Warehouse job has failed last time it was run. Make sure to run it successfully before proceeding the upgrade.

However, the Load Data Warehouse job, both the Full Load and Incremental, have been running and completing successfully. 

Environment

Release: CODFSS99000-15.4-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Resolution

Please perform the following steps to resolve this error: 

1. Delete any Failed instances of the Data Warehouse job from the Scheduled Jobs list 
2. Cancel, and Delete any Paused instances of the Data Warehouse job from the Scheduled Jobs list.    
3. Run a Full Load instance of the Data Warehouse job, and confirm that it still successfully completes 
4. Rerun the check-install script again