Users are not able to configure Jaspersoft to run as a Windows Service

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Article ID: 106068

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Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

The CA BUSINESS INTELLIGENCE JASPERSOFT REPORTS SERVER 6.4.2_5.4.2.15 FOR CA PPM ISO is bundled with generic installer zip and linux installer zip. These installer zips does not contain windows services based config files.

Environment

CA BUSINESS INTELLIGENCE JASPERSOFT REPORTS SERVER 6.4.2_5.4.2.15 FOR CA PPM

Resolution

After deploying actions below on Jaspersoft Report Server 6.4.2 on a Windows Server that cause windows config files may not be present in Tomcat/Bin.
1. Download CA BUSINESS INTELLIGENCE JASPERSOFT REPORTS SERVER 6.4.2_5.4.2.15 FOR CA PPM from support.ca.com. 
2. Extract the iso file.
3. Install Tomcat using the provided install files. 
4. Install CA BUSINESS INTELLIGENCE JASPERSOFT REPORTS SERVER 6.4.2_5.4.2.15 FOR CA PPM.
5. Try to configure Tomcat run as service using the windows config files.

Please find the link below for Tomcat 8.5.23 windows installer.
Download the following Tomcat 8.5.23 windows installer, and use this  to install JSFT 6.4.2.
ISO is bundled with generic installer zip and linux installer zip. These installer zips does not contain windows services based config files.

Tomcat 8.5.23 Windows Installer Zip: https://archive.apache.org/dist/tomcat/tomcat-8/v8.5.23/bin/apache-tomcat-8.5.23-windows-x64.zip

Additional Information

The Clarity PPM Jaspersoft 7.1 is working using the provided TOMCAT from the ISO.