ASM Report sent to wrong address

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Article ID: 106018

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Updated On:

Products

CA Application Synthetic Monitor (ASM) CA App Synthetic Monitor NIMSOFT CLOUD USER EXPERIENCE MONITOR

Issue/Introduction



The ASM Report was sent to the wrong email address that I cannot find configured for this report which caused the after hours contact to be paged.  How can I get this corrected?

Environment

Release: APMCMB99000-10.0-App Synthetic Monitor-Basic Option
Component:

Resolution

The reason why the report went to the after hours contact was that the report was configured to be sent to a group, which included the correct recipient as well as the after hours contact.

In your account, if you go to Reports & Alerts -> Custom reports and expand the report name, you will see it is assigned to a group.

This group is mapped to both the correct recipient as well as the after hours contact.

You can either remove the after hours contact from the group, or change the recipient of the weekly report to a single email address.