Menu options not appearing for the 'Catalog' tab

Products

• CA Service Catalog

Issue/Introduction

After upgrading CA Service Catalog from release 12.9  or 14.1 to 17.1 or from 17.1/17.2 to  17.3  it is possible to find that menu options are missing under the Catalog tab. 

Same can also happen if the EEM implementation is replaced

 

Affected install:

 

Compare to working instance:

Environment

Release:  14.1 and HIgher
Component: USVCT

Resolution

Logon to EEM: 

Application=Service Catalog 

Userid=eiamadmin 

Password=<your pw> 

 

Tab : Manage Access Policies 

Section: Search policies 

Tab : Explicit Denies 

Access Policies: select 'Guinode' 

 

In the right-hand-pane, the Access Policies - "Guinodes" appear. 

A:  Scroll to the right 

B: And in the 'Filters' column, check to see whether there is a value like this: 

WHERE name:release {} val:12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0 ,17.1

 

When you see a filter without ',17.3', then: 

1- open that Guinode access policy (click on it) 

2- scroll down to the 'Filter' 

3- open the filter to edit(click on the pencil-icon) 

4- double-click on the 'value-with-the-missing-17.3' 

5- at the end, add ,17.3 

6- click save 

7- click close 

Repeat steps A,B,1-7 for each policy. 

 

Next you need to do this for 'Launchpad' too. 

Tab : Manage Access Policies 

Section: Search policies 

Tab : Explicit Denies 

Access Policies: select 'Launchpad' 

 

In the right-hand-pane, the Access Policies - "Launchpad" appear. 

C: Scroll to the right 

D: And in the 'Filters' column, check to see whether there is a value like this: 

WHERE name:release {} val:12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0,17.1,17.3

 

When you see a filter without ',17.3', then: 

1- open that Guinode access policy (click on it) 

2- scroll down to the 'Filter' 

3- open the filter to edit(click on the pencil-icon) 

4- double-click on the 'value-with-the-missing-17.3' 

5- at the end, add ,17.3 

6- click save 

7- click close 

Repeat steps C,D,1-7 for each policy. 

 

E: Then restart the Catalog service. 

 

After this, the menu items should be visible again.

Additional Information

Make sure that ALL filter values are present. 

ie:  if "12.0,12.1,12.4" is all that one sees, add the whole set of entries to read as "12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0,17.1,17.3"