Menu options not appearing for the 'Catalog' tab after upgrade from 12.9 or 14.1

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Article ID: 105998

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading CA Service Catalog from release 12.9  or 14.1 to 17.1 it is possible to find that menu options are missing under the Catalog tab. How can this be corrected?

Environment

Release:
Component: USVCT

Resolution

Logon to EEM: 

Application=Service Catalog 

Userid=eiamadmin 

Password=<your pw> 


Tab : Manage Access Policies 

Section: Search policies 

Tab : Explicit Denies 

Access Policies: select 'Guinode' 


In the right-hand-pane, the Access Policies - "Guinodes" appear. 

A: 

Scroll to the right 

B: 

And in the 'Filters' column, check to see whether there is a value like this: 

WHERE name:release {} val:12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0 


When you see a filter without ',17.1', then: 

1- open that Guinode access policy (click on it) 

2- scroll down to the 'Filter' 

3- open the filter to edit(click on the pencil-icon) 

4- double-click on the 'value-with-the-missing-17.1' 

5- at the end, add ,17.1 

6- click save 

7- click close 

Repeat steps A,B,1-7 for each policy. 


Next you need to do this for 'Launchpad' too. 

Tab : Manage Access Policies 

Section: Search policies 

Tab : Explicit Denies 

Access Policies: select 'Launchpad' 


In the right-hand-pane, the Access Policies - "Launchpad" appear. 

C: 

Scroll to the right 

D: 

And in the 'Filters' column, check to see whether there is a value like this: 

WHERE name:release {} val:12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0,17.1 


When you see a filter without ',14.1', then: 

1- open that Guinode access policy (click on it) 

2- scroll down to the 'Filter' 

3- open the filter to edit(click on the pencil-icon) 

4- double-click on the 'value-with-the-missing-17.1' 

5- at the end, add ,17.1 

6- click save 

7- click close 

Repeat steps C,D,1-7 for each policy. 


E: 

Then restart the Catalog service. 


After this, the menu items should be visible again.



Note :   the same applies to upgrade to 17.2 also .  You just need to make sure , at the end ,  add ,17.2   

Additional Information

Missing tabs in the Service Designer