Menu options not appearing for the 'Catalog' tab

Products

• CA Service Catalog

Issue/Introduction

After upgrading CA Service Catalog from release 12.9 or 14.1 to 17.1 or from 17.1/17.2 to 17.3 or 17.4, it is possible to find that menu options are missing under the Catalog tab. 

Same can also happen if the EEM implementation is replaced

Affected install:

Compare to working instance:

Environment

CA Service Catalog 14.1 and Higher
All Supported Operating Systems

Resolution

Logon to EEM: 

Application=Service Catalog 

Userid=eiamadmin 

Password=<your pw> 

Navigate to:

Tab : Manage Access Policies 

Section: Search policies 

Tab : Explicit Denies 

Access Policies: select 'Guinode' 

In the right-hand-pane, the Access Policies - "Guinodes" appear. 

A:  Scroll to the right 

B: And in the 'Filters' column, check to see whether there is a value like this: 

WHERE name:release {} val:12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0 ,17.1

When you see a filter without ',17.3' or ',17.4', then: 

1- open that Guinode access policy (click on it) 

2- scroll down to the 'Filter' 

3- open the filter to edit(click on the pencil-icon) 

4- double-click on the 'value-with-the-missing-17.3' 

5- at the end, add 17.3 and/or 17.4

6- click save 

7- click close 

Repeat steps A,B,1-7 for each policy. 

Next you need to do this for 'Launchpad' too. 

Tab : Manage Access Policies 

Section: Search policies 

Tab : Explicit Denies 

Access Policies: select 'Launchpad' 

In the right-hand-pane, the Access Policies - "Launchpad" appear. 

C: Scroll to the right 

D: And in the 'Filters' column, check to see whether there is a value like this: 

WHERE name:release {} val:12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0,17.1,17.3

When you see a filter without ',17.3' or ',17.4', then: 

1- open that Guinode access policy (click on it) 

2- scroll down to the 'Filter' 

3- open the filter to edit(click on the pencil-icon) 

4- double-click on the 'value-with-the-missing-17.3' 

5- at the end, add 17.3 and/or 17.4

6- click save 

7- click close 

Repeat steps C,D,1-7 for each policy. 

E: Then restart the Catalog service. 

After this, the menu items should be visible again.

Additional Information

Make sure that ALL filter values are present. 

For example,  if "12.0,12.1,12.4" is all that is seen, add the whole set of entries to read as "12.0,12.1,12.4,12.5,12.6,12.7,12.8,12.9,14.1,17.0,17.1,17.3,17.4"