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How to update Alert user attributes using webservices


Article ID: 105995


Updated On:


CA Service Operations Insight (SOI)



How do i update the "Alert user attributes" using webservices?
I'm able to update the ticketid field with a ticket number but i'm unable to update the userattributes.


SOI 4.2


you need to use the Alert Update v2 version.

You can use https://<soimanager>:7403/rest/application.wadl and save a copy to the disk.

Then load the content into soap ui.

In order to update the values of the userattributes use the PUT - updateAlertV2 request.