How to update Alert user attributes using webservices

Article Id: 105995

Status: Published

Updated On: 11-07-2018 05:16

Products:

CA Service Operations Insight (SOI)

Issue/Introduction:

How do i update the "Alert user attributes" using webservices?
I'm able to update the ticketid field with a ticket number but i'm unable to update the userattributes.

Environment:

SOI 4.2

Resolution:

you need to use the Alert Update v2 version.

You can use https://<soimanager>:7403/rest/application.wadl and save a copy to the disk.

Then load the content into soap ui.

In order to update the values of the userattributes use the PUT - updateAlertV2 request.