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failed to configure IDM 14.2 integration with MS Exchange Server 2013 CU17

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Article ID: 105994

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

AD endpoint has been defined and acquired. A new Exchange Server has been introduced and is not visible on the AD endpoint properties in Provisioning Manager.
We have followed https://comm.support.ca.com/kb/how-to-register-a-new-or-additional-exchange-server-in-an-existing-admin-installation/kb000055083 and ran the ldapsearch command and still Provisioning Manager is showoing "This ADS Server does not run on Exchange 2000 Server"

Cause

Provisioning Directory data is configured with eTADSExchange=0 therefore not showing the Exchange Server details

Environment

IM 12.6 SPx
IM 14.x

Resolution

Using Jxplorer connect to Provisioning DB (port 20391) with User DN eTDSAContainerName=DSAs,eTNamespaceName=CommonObjects,dc=etadb and the suitable password
Browse to eTADSDirectoryName=<ADSNAME>,eTNamespaceName=ActiveDirectory,dc=im,dc=etadb
And set eTADSexchange to 1 - submit
Exchange gateway details should now be visible via Provisioning Manager / Identity Manager UI

Additional Information

https://comm.support.ca.com/kb/how-to-register-a-new-or-additional-exchange-server-in-an-existing-admin-installation/kb000055083
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