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Error sending export CSV from ITAM
Article ID: 105991
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
We cannot export csv files via e-mail on the ITAM product, even though the sending e-mail and the mail server have been set in the administration console. The ITAMExportService.log show this warning 2018-07-09 08:14:43,902 UTC [OnDm3] WARN CA.ExportService.RequestsThreadAbstract - Export: 1000030 "LegalDocument Search!206381125", Export Service could not find contact email addresses for this export request. Notifications will not be sent. 2018-07-09 08:14:46,849 UTC [OnDm3] INFO
Cause
The system administrator contact (uapmadmin) sending the mail has no email associated
Environment
Release:
Component: ARGIS
Component: ARGIS
Resolution
set email for uapmadmin contact
<Please see attached file for image>
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