CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
We cannot export csv files via e-mail on the ITAM product, even though the sending e-mail and the mail server have been set in the administration console. The ITAMExportService.log show this warning 2018-07-09 08:14:43,902 UTC [OnDm3] WARN CA.ExportService.RequestsThreadAbstract - Export: 1000030 "LegalDocument Search!206381125", Export Service could not find contact email addresses for this export request. Notifications will not be sent. 2018-07-09 08:14:46,849 UTC [OnDm3] INFO
Cause
The system administrator contact (uapmadmin) sending the mail has no email associated