Customer needs to configure a different Survey Template for each Tenant, to be sent in the Ticket closure.
Steps to configure:
1. Create a new Survey Template for the specific Tenant. (Do not check the STRICTER RULES box)
2. Go to Administration > Service Desk > Incident/Request/Problem > Areas
3. For each Tenanted Area, modify the Survey field, and set the Survey Template for the specific Tenant
4. Go to Administration > Notifications > Activity Notification > Close > Survey Tab
5. Edit and check the 'Send Survey' box
6. Let the 'Survey Template' empty