Send Survey by Tenant
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Send Survey by Tenant


Article ID: 10599


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Customer needs to configure a different Survey Template for each Tenant, to be sent in the Ticket closure.


Service Desk Manager 14.1.x / 17


Steps to configure:

1. Create a new Survey Template for the specific Tenant. (Do not check the STRICTER RULES box)

2. Go to Administration > Service Desk > Incident/Request/Problem > Areas

3. For each Tenanted Area, modify the Survey field, and set the Survey Template for the specific Tenant

4. Go to Administration > Notifications > Activity Notification > Close > Survey Tab

5. Edit and check the 'Send Survey' box

6. Let the 'Survey Template' empty