Why I'm getting "Unable to connect to remote machine" when trying to deploy new agents ?

Article Id: 105987

Status: Published

Updated On: 11-07-2018 03:27

Products:

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction:

Getting "Unable to connect to remote machine" when trying to deploy new agents using the Deployment Wizard.

Cause:

Wrong user name credentials used for a local userid as used the following format: .\<userid>

Environment:

CA - Client Automation - All versions

Resolution:

For local user just set the user name without the initial .\ so only: <userid>