Why I'm getting "Unable to connect to remote machine" when trying to deploy new agents ?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Getting "Unable to connect to remote machine" when trying to deploy new agents using the Deployment Wizard.

Cause

Wrong user name credentials used for a local userid as used the following format: .\<userid>

Environment

CA - Client Automation - All versions

Resolution

For local user just set the user name without the initial .\ so only: <userid>