Why I'm getting "Unable to connect to remote machine" when trying to deploy new agents ?

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Article ID: 105987

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Getting "Unable to connect to remote machine" when trying to deploy new agents using the Deployment Wizard.

Cause

Wrong user name credentials used for a local userid as used the following format: .\<userid>

Environment

CA - Client Automation - All versions

Resolution

For local user just set the user name without the initial .\ so only: <userid>