How to Clear the Item and Group Cache in NetOps Portal

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Clearing the item and group cache may be needed from time to time to help resolve an issue. Clearing the item and group cache can be helpful when having synchronization issues in NetOps Portal.

Environment

All supported releases of NetOps Performance Management

Resolution

Clear the ITEM cache and GROUP cache, then resync. 

 

To clear the ITEM cache, run the following command. Note that you need to type in your own NetOps Portal hostname in the URL part of the command:

curl -kv -X PUT -H 'Content-Type: application/xml' -d '</emptybody>' -u admin:admin http://portalHostname:8181/pc/center/webservice/invalcache/ITEM?

 

To clear the GROUP cache, run the following command. Again, type your own NetOps Portal hostname in the URL part of the command:

curl -kv -X PUT -H 'Content-Type: application/xml' -d '</emptybody>' -u admin:admin http://portalHostname:8181/pc/center/webservice/invalcache/GROUP?

 

Where:

admin:admin = the username:password of the admin default user, the admin user must be used, change the password accordingly

portalHostname = the hostname or IP Address of the NetOps Portal system. If you run this from the Netops Portal itself  then 127.0.0.1 can be used.

If NetOps Portal is running https, change the port and protocol accordingly for the Netops Portal URL in the commands above