When navigating to the Portal Analytics page you may experience one or both of the below symptoms:
1) You are presented with an error message:
"Unable to fetch analytics data. Please contact Portal Administrator."
2) The page header loads but the body remains blank. You may notice HTTP 401 errors on the below URI's in the browser dev tools
This can occur for various reasons but usually occurs because Jarvis and/or the portal tenants have not been properly on-boarded with the Portal. In some older versions of Portal (4.2.5) there were instances were Jarvis was not properly on-boarded during the initial setup.
First you should confirm that Jarvis is properly on-boarded
1) Log in to the Portal host via SSH
2) Execute the below command to connect the the LDDS container: