Job execution error, no access to software package library.

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Article ID: 105919

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

"Job execution error, no access to software package library. Native OS error: 1203 - The network path was either typed incorrectly, does not exist, or the network provider is not currently available. Please try retyping the path or contact your network administrator.. [SDM228482]"

Cause

OS issue with file and share permissions

Environment

Any supported windows environment

Resolution

Running the following commands will both ensure the proper SDLibrary$ and MSLib shares exist and are set or reset accordingly as well as having proper permissions applied. When the shares are created or removed and recreated, permissions are re-applied.
  
sd_sscmd removeshare sdlibrary
sd_sscmd removeshare msilib
sd_sscmd addshare sdlibrary
sd_sscmd addshare msilib

Once done, recycle CAF and all should be well.
 

Additional Information

If the problem persists at this point, there is another instance where this can occur, but not as common.

Please view the sdagent log files for any instances that resemble the following: 
Sending IPC message: 
<message version="1.0.0.0"> 
<RPCCall UUID="<uuid> MethodName="SetProgressCaption"> 
<Param1>STARTJOB_SD</Param1> 
</RPCCall> 
</message> 

...
C:\Program Files\CA\DSM\SD\tmp\activate\<uuid>.zip does not exist, downloading from the beginning 
StartFileTransfer() - filename:C:\Program Files\CA\DSM\SD\tmp\activate\<uuid>.zip 
...
Attempting to connect to <hostname> with address <ip address>
StartFileTransfer() returning 1 
cfFTClientAPI | | File Transfer Attempt 1 completed. Return code 1. Total Retries 3. 
cfFTClientAPI | | File Transfer Attempt 2 completed. Return code 1. Total Retries 3. 
cfFTClientAPI | | File Transfer Attempt 3 completed. Return code 1. Total Retries 3. 
ERROR | Failed to get zip C:\Program Files\CA\DSM\SD\tmp\activate\<uuid>.zip [3]  Package download failed: ZIP file missing. 
Job couldn't find a library 
Error retreiving library for job 1 
...

Sending IPC message: 
<message version="1.0.0.0"> 
<RPCCall UUID="<uuid> MethodName="ProgressError"> 
<Param1>1</Param1> 
<Param2>1</Param2> 
<Param3>Library not available for job.</Param3> 
</RPCCall> 
</message>
If the above is found, then, if not already running r14SP2, please upgrade to that release and request 2 testfixes from support: T55L092 and T533333

All other instances, please open a ticket with customer support for further assistance
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