Searching for an email address for someone that has left the company. When I searched using all upper case for the email address, didn't get any hits.
The text search string appears to be case sensitive.
Is there a way to make it NOT be case sensitive?
Correct, the Search utility text string is case sensitive
There is no way to turn off case sensitivity.
If you want to see this be an option, vote up the Ideation on the Endevor Community -