after upgrade cannot start broker
Article ID: 105900
Updated On:
Products
CA Harvest Software Change Manager - OpenMake Meister
Issue/Introduction
We upgraded our CA Harvest SCM Server and client to V13.0.3, and now when we try to start the broker we get an error message:
The program can't start because rtutild64.dll is missing from your computer. Try reinstalling the program to fix this problem.
The program can't start because rtutild64.dll is missing from your computer. Try reinstalling the program to fix this problem.
Cause
Root cause is unknown but something went wrong with the PEC installation during the upgrade process.
Environment
CA Harvest SCM Server v 13.0.3
Windows platform
Windows platform
Resolution
Checked Task Manager and found an existing "rtserver.exe" process was running. We ended the process.
Navigated to the %CA_SCM_HOME%\Install\Pec folder and executed "setup.exe" with "Run as Administrator" mode.
Made sure to select the "Configure RTServer process to run on this machine" option.
After installation finished, tried again to start the broker and now it can start up with no further problems.
Navigated to the %CA_SCM_HOME%\Install\Pec folder and executed "setup.exe" with "Run as Administrator" mode.
Made sure to select the "Configure RTServer process to run on this machine" option.
After installation finished, tried again to start the broker and now it can start up with no further problems.
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