Unable to login to CA Process Automation

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Article ID: 105899

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager CA Process Automation Base

Issue/Introduction

Unable to login to PAM application. I'm getting invalid username and password error after changing the EiamAdmin password in EEM.

Cause

The password for the EiamAdmin user was reset in CA Embedded Entitlements Manager using Jxploerer. 
Because of this, the certificate used by Process Automation for the communication with EEM must be updated as that communication still has reference to the old EiamAdmin password.

Environment

Release: ITPASA99000-4.3-Process Automation-Add On License for-CA Server Automation
Component:

Resolution

If the EiamAdmin password is changed in EEM, then a reinstall of CA Process Automation must happen in order to go through the registration to EEM again to properly reset the EiamAdmin password.

Additional Information

Please note:
1. Any Cumulative or hotfix Patches will need to be reapplied after doing a reinstall to re-registering the EEM Application.

2. Clustered Nodes will need to be reinstalled after reapplying patches to node 2.  Settings will eventually be mirrored but there is a delay.  A reinstall will implement the changes immediately.