Can't export Jasper Report to PPTX. "Error 401 - User is not registered."

Article Id: 105842
Status: Published
Updated On: 02-06-2020 11:12
Products:
STARTER PACK-CLARITY PPM , Clarity PPM On Premise , Clarity PPM SaaS
Issue/Introduction:

Unable to export a Jaspersoft Report to PPTX.

Receives message "Error 401 - User is not registered. ERROR The user is not registered on the reporting server."

The user has:

  • All the Advanced Reporting Rights
  • Is present in Jaspersoft
  • Has all Role permission given

Environment:

Release: All Supported Releases
Component: Clarity Jaspersoft

Resolution:

Have the user clear the browser cache.

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