Can't export Jasper Report to PPTX. "Error 401 - User is not registered."

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Article ID: 105842

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Unable to export a Jaspersoft Report to PPTX.

Receives message "Error 401 - User is not registered. ERROR The user is not registered on the reporting server."

The user has:
  • All the Advanced Reporting Rights
  • Is present in Jaspersoft
  • Has all Role permission given

Environment

Release: All Supported Releases
Component: Clarity Jaspersoft

Resolution

Have the user clear the browser cache.

Attachments

1558699793790000105842_sktwi1f5rjvs16jut.png get_app
1558699791799000105842_sktwi1f5rjvs16jus.png get_app