can not login to IM with administrator user and password

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

We are getting an error the we can not login to the primary hub.
It says the username and or password are not correct and try again.
We have not changed the administrator password.

We also have tried the below KB article to reset the security.cfg file and this did not help.
How to reset the CA UIM administrator password

 

Cause

Someone had changed the login from normal to none

 

Environment

UIM 9.0 and earlier
hub 7.95 and earlier
 

Resolution

Below is a recap of what we saw and did
1) Could not log into IM with the administrator username and password.
2) Tried resetting the security.cfg file and that did not help
3) When we checked the hub.cfg we saw the login = was set to none.
4) We edited the hub.cfg and set login = normal and restarted the primary robot service
5) The security.cfg then synced back from one of the other hubs
6) Able to login to IM
7) Restarted the UMP robot
8) Now we are able to login to ump and everything was back and working.