[AWA] Windows agent generated crash and mdmp file

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

A Windows agent crashed where there was no trace of why it crashed.
A crash_xxxx.log and a crash_xxxx.mdmp files created
 

Environment

Windows agent

Cause

Investigation:

• On the services.msc, two service manger could be found but only one binary of service manger was installed on the server

The issue can be reproduced by:

• Install a new instance of service manager base on the same binary & ini config (just different phrase)
• Start the agent using newly installed service manager -> dump files created

Cause:

• Dump was created due to unable to start another instance of windows agent with the same log settings -> Memory dump created by Windows due to unable for a process to write on a protected file (the latest log that was currently written by running agent)

Resolution

• Please remove one duplicated service manger and remember to stop running processes before starting/restarting the new service manager.