I get a YOU ARE NOT RUNNING JASPER ENTERPRISE error, when running the Jaspersoft Content Installation. What is the cause?

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Article ID: 105737

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

When under Clarity you are doing the Jaspersoft Content Installation, Under the command window:
X:\CA\CAPPM\bin>admin content -jaspersoft csk -userName superuser -password superuser 
 
you get this error:
ERROR - YOU ARE NOT RUNNING JASPER ENTERPRISE! Found:[Empresa] Some APIS may not work as expected 
ERROR [main] restAdapter.JasperRestAdapter YOU ARE NOT RUNNING JASPER ENTERPRISE! Found:[Empresa] Some APIS may not work as expected Content File Name jaspersoft_csk.zip Logging into server ...
http://Jaspersoft_server:8080/reportservice 
ERROR - YOU ARE NOT RUNNING JASPER ENTERPRISE! Found:[Empresa] Some APIS may not work as expected 
ERROR [main] restAdapter.JasperRestAdapter YOU ARE NOT RUNNING JASPER ENTERPRISE! Found:[Empresa] Some APIS may not work as expected 
 

Cause

What we are seeing here is that the Admin Content can not see any Organization created on the Jaspersoft reporterservice or was incorrectly created.
 

Environment

Release: CODFSS99000-15.4-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Resolution

To resolve this problem you will have to do same steps again in order to create and verify that this is created correctly under CA PPM and Jaspersoft: 
1. You will have to verify under the Jaspersoft console that your Organization is created under the root, for this you will have to enter the tab [Manage -> Organizations]
 
THIS IS INCORRECT:

<Please see attached file for image>

ERROR - YOU ARE NOT RUNNING JASPER ENTERPRISE Step 1.jpg

 
THIS IS THE CORRECT WAY TO CREATE:

<Please see attached file for image>

ERROR - YOU ARE NOT RUNNING JASPER ENTERPRISE Step 2.jpg

 
2. Now you have to run the Jaspersoft Content Installation, Under the command window:
X:\CA\CAPPM\bin>admin content -jaspersoft csk -userName superuser -password superuser 
 

Attachments

1559330751815000105737_ERROR_-_YOU_ARE_NOT_RUNNING_JASPER_ENTERPRISE_Step_2.jpg get_app
1559330749796000105737_ERROR_-_YOU_ARE_NOT_RUNNING_JASPER_ENTERPRISE_Step_1.jpg get_app