Where can we run the MDB installer Wizard from?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The document "Use the Swing Box Method to Upgrade to CA SDM 17.1" says "1.On Swing DB - (assuming Microsoft SQL Server is already installed), run the MDB installer wizard from CA SDM 12.9 or later installation media." to build a swing server. However, on SDM r14.1 install media does not have the MDB installer. Where can we install it from?

Environment

Release:
Component: SDIMC

Resolution

The separated MDB installer no longer has existed which has been from SDM r14.1 and it can be installed by running Service Desk Manager installation. Therefore, for the Swing Box Method, please run Service Desk Manager installer, not MDB installer wizard, in order to install the MDB. If MDB will be on a different machine from the Service Desk Manager server, please run the installer on the application server where Service Desk Manager is running on and specify the database server during the install wizard.

Additional Information

Install CA SDM Using Conventional Configuration