Unified Reporter Installation failure

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I am doing Unified Reporter 8.5.1 installation.
I am still getting the same installation failure even through leaving the error popup open,
deployed wasp_unified_reports_license package, then continued with [Retry] in the popup.

=== Error during install ===========================

Error distributing repository to UnifiedReporter.
Would you like to retry the current phase ?

====================================================

Environment

UIM 8.5.1
Microsoft SQL Server as UIM database.
Unified Reporter 8.5.1
 

Cause

Here are some known patterns (other than license issue) where the problem is seen.
Please take a look at Resolution step by step.

Resolution

TYPE #1

If your Unified Reporter wasp probe only listens to https, this problem will happen
regardless of new installation, upgrade or re-installation.

Please try the below steps.

1. Interrupt the installation by [Cancel Install] and exit.
2. Take backup of wasp.cfg for Unified Reporter wasp probe.
3. Open wasp probe in Raw Configure.
4. Remove "https_port" key from <setup> section.
5. Add "http_port" key with a value in <setup> section.
6. Run the installation with "Use an existing schema / catalog" selected.
7. When the installation get the same error, keep the error popup open,
deploy wasp_unified_reports_license package, and continue with [Retry] in the popup.

After installation is finished, open wasp probe in Raw Configure.
You can revert the change back to restore the original configuration.


TYPE #2

If you were using recursive schedule (for example, every day) reporting in the previous or current version of Unified Reporter,
this problem will happen during an upgrade or re-installation of Unified Reporter.
In this situation, there are no rows exist in [JIRole] table when you get the error.

Please try the below steps.

1. Keep the error popup open, and deploy wasp_unified_reports_license package.
2. Open <UIM>/UnifiedReporter/MSSQL/js-pro-data.sql
3. Copy all the lines for [JIRole] schema creation
4. Open SQL Management Studio, select UR database, paste all lines, execute to recreate JIRole schema.
5. Open WASP probe GUI and deactivate / activate "jasperserver-pro" webapp
6. Continue installation with [Retry] in the popup.