Failure to Install IDManager - Error 1603

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Article ID: 105661

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Updated On:

Products

CA Server Automation

Issue/Introduction

Installation of IDManager (CA Infrastructure Deployment Manager) is failing with error 1603

Error seen in logs are :
 
MSI (s) (B4:4C) [09:05:28:818]: Doing action: idmanager_PreInstall.A9359C77_1814_44A9_B877_32071D21D8AB
...
Action start 09:05:28: idmanager_PreInstall.A9359C77_1814_44A9_B877_32071D21D8AB.
CustomAction idmanager_PreInstall.A9359C77_1814_44A9_B877_32071D21D8AB returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

...
Action ended 09:05:28: idmanager_PreInstall.A9359C77_1814_44A9_B877_32071D21D8AB. Return value 3.
Action ended 09:05:28: INSTALL. Return value 3.

 

Cause

Components CAM and/or CAPKI are not installed. 
 

Environment

Release: SEAUBC99000-12.7-Server Automation-Base Configuration
Component:

Resolution


1- From iso file for CA Server Automation, copy the following directories to a temp directory on the machine :

Installers\Windows\External\CAM 
Installers\Windows\External\CAPKI 


2- Install cam by executing caminst.exe located in directory CAM 

3- Install CAPKI by executing this in a cmd prompt : 
 
cd CAPKI 
setup.exe install caller=CADSM

 

4- Install ID Manager using a command line like this :

START /WAIT msiexec /I IDManager_Setup.bin IDPRODUCT=ITCM /qn /l*v "%TEMP%\IDManager_Install.log"