See below the list of known issues with Maileater in CA Service Desk 17.1 and 17.1 RU1:
Maileater does not send a reply message
CA Service Desk 17.1 RU1
CA Service Desk 17.1
There is a combo fix available to be applied on top of Service Desk 17.1 and 17.1 RU1.
See details below:
PRODUCT: Service Desk RELEASE: 17.1
APAR #: SO05289 DATE: 5 SEP 2018
PROBLEM DESCRIPTION: WIN-MAILEATER COMBO FIX
Make sure your environment runs the correct version (17.1 and 17.1 RU1), go to the link below and download the combo fix:
If you have any problem when downloading it, please, open a case at CA Support asking for the available combo fix.