Upgrade Checkinstall fails on check-lang-locale-setting.xml

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

You are running Upgrade checkinstall and getting the error:

6/28/18 3:58 PM (Echo) script name = check-lang-locale-setting.xml
6/28/18 3:58 PM (Echo) check.result = ERROR
6/28/18 3:58 PM (Target) Target "_output-log-info" started.
6/28/18 3:58 PM (Target) Target "_output-log-info" finished.

 
No explicit error in the install.log

Environment

Release: Any
Component:

Resolution

• Please check your checkinstall folder in $install/checkinstall and open the $install\checkinstall\check-logs\precheck-results.html.
• Check the ERROR result for check-lang-locale-setting.xml. Most likely the 'admin' user is set to have a different language from English - you will have the exact error message there
• If the issue is with the language, please reset the admin's user language to English and start the upgrade again.
• After upgrade you can then reset the language back, but for the upgrade it is required