comstore.enc file too big (>6 MB) on Domain Manager

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Software Delivery

Issue/Introduction

On Domain or Enterprise Manager the file DSM\Agent\CCNF\comstore.enc could become too big (size > 6MB).

This could cause timeout problem when plugins request information from comstore.

Possible Symptom seen : A lot of process sd_apisrv.exe created taking a lot of CPU (plugins sdmgr_api_*)

 

 

A normal size for a comstore.enc file on a Domain Manager is between 3.5 and 6 MBytes.

How to decrease the size of this file ?

 

Example :

On this DOMAIN Manager the size of file C:\Program Files (x86)\CA\DSM\Agent\CCNF\comstore.enc is big : 6399 KBytes

 

 

   

The cause of big comstore is that it stores the log settings for a lot of APISERVER.

 
 

Examples :

This command line returns all APISERVER log settings stored in comstore

cftrace -c list | find /I "USD_APISERVER_"

   

Following command returns the number of APISERVER found in comstore :

cftrace -c list | find /C /I "USD_APISERVER_"

 

835 found in this example :

Environment

Client Automation - All Versions

Resolution

The solution is to purge comstore from APISERVER log settings and keep only the last 10.

 

1- On Domain or Enterprise Manager, copy the attached file clean_apiserver.dms in a temp directory (eg: c:\temp)

 

2- Open a Command Prompt with Administrator rights and execute this :

 

cd /D c:\temp

 

start /wait dmscript.exe clean_apiserver.dms

 

This command could take 2 or 3 minutes

It generates a log clean_apiserver.log under DSM\logs

3- After a while (15 minutes or more) the size of file DSM\Agent\CCNF\comstore.enc  should decrease around 4 MBytes

 

Additional Information

This script could also be executed via an Asset Job linked to Domain Manager with a scheduling to run only once a Month.

1- Create an Asset Job of type Script :

2- Give it a name (ex: Clean API Server)

3- Copy/Paste the content of file clean_apiserver.dms :

 

4- In Scheduling options put "Run only once a Month"

In Miscellaneous tab, check "This job is allowed to run unattended" :

5- Then link this job to the DOMAIN Manager :