Client Automation : ERROR Comstore.xml could not be written

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Article ID: 105525

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction


Commands like cftrace or ccnfcmda returns following error :

ERROR: Comstore.xml could not be written.
       Access denied.

 

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comstore.xml could not be written

 

Cause


Logged user has no write access to comstore file.

 

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Resolution


- Right click on the cmd.exe icon or item and select "Run as administrator"
 

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Run as Administrator


- Command cftrace or ccnfcmda should work under the cmd prompt running with Administrator privileges :
 

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User-added image

Attachments

1558699858033000105525_sktwi1f5rjvs16jwe.jpeg get_app
1558699856292000105525_sktwi1f5rjvs16jwd.jpeg get_app
1558699854242000105525_sktwi1f5rjvs16jwc.jpeg get_app