Probe deployment fails to a robot on a DMZ

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• NIMSOFT PROBES

Issue/Introduction

We are trying to deploy the cdm probe to a robot on a DMZ but the deployment fails both via IM and Admin Console. The below error is reported in automated_deployment_engine.log:

 

FATAL AbstractActor - Error encountered during distribution of cdm to target /***/***/***: (4,Install Failure)
com.nimsoft.ADE.core.DeploymentException: (80) Session error, Unable to open a client session for *IP*:48000: Connection timed out: connect
	at com.nimsoft.ADE.actor.ProbeActor.install(ProbeActor.java:87)
	at com.nimsoft.ADE.actor.ProbeActor.install(ProbeActor.java:38)
	at com.nimsoft.ADE.actor.AbstractActor.run(AbstractActor.java:76)
	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)

Cause

If you have a firewall blocking communication from the UIM hub to the remote robot on port 48000 the deployment will fail.

Environment

UIM 8.51

Resolution

Open the necessary ports in the firewall.
The following documentation link contains information on all required ports in a UIM environment:

https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/getting-started/ca-uim-security#CAUIMSecurity-PortRequirements