Why the agents are not auto-upgraded after upgrade the Domain Manager from R14 SP1 to SP2?
Article ID: 105429
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
The option to Auto Upgrade Agents was activated on R14 SP1 and the agents were upgraded as expected.
But after upgrade to SP2 the agents are not upgraded as it was done on SP1.
Environment
CA Client Automation R14 SP2 upgraded from R14 SP1.
New Domain Manager R14 SP2 installations are not affected.
New Domain Manager R14 SP2 installations are not affected.
Resolution
When a Domain Manager R14 SP1 is upgraded to SP2, it is expected to upgrade the SP1 agents but the following configuration parameter does not get the SP1 version added to the list of versions allowed to be upgraded that still shows the following value:
Development will get it fixed in the new SP3 and in the meanwhile just edit the configuration policy to add the SP1 version 14.0.1000.194 to the list so it looks like:
Default Computer Policy > DSM > Software Delivery > Scalability Server
Agent Auto Upgrade: Agent versions allowed for upgrade = 12.8.0.690;12.8.1.110;12.9.0.338;12.9.1.70;12.9.2.14;14.0.0.199
Development will get it fixed in the new SP3 and in the meanwhile just edit the configuration policy to add the SP1 version 14.0.1000.194 to the list so it looks like:
Default Computer Policy > DSM > Software Delivery > Scalability Server
Agent Auto Upgrade: Agent versions allowed for upgrade = 12.8.0.690;12.8.1.110;12.9.0.338;12.9.1.70;12.9.2.14;14.0.0.199;14.0.1000.194
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