To check the level of your Windows Client, go to the Main Toolbar / Help / About.
The level will be listed like: 12.7.793.
If you are running an older version of the WC and you MUST PRESERVE your
customization, you must install/upgrade your WC in steps.
Please refer to the listed Knowledge Documents for details to install/upgrade the Windows Client.
New install B871 and Patch3: [KD: 10527
If you are at B871, then install the latest Patch 3. [KD: 10410]
If you are at B793, then install B871, then install Patch3. [KD: 10525]
It you are at B655 or B744, then install B793, then install B871, then install Patch3. [KD: 10444]
If you are at B565, then install B655, then install B793, then install B871, then install the latest Patch. [KD: 10491]
If you are using an older version of the WC, and you do NOT have a need to preserve
your customization, you can do this:
1. Write down your Host Definition information so you can define this when your new install is done.
2. Go to: Control Panel / Programs and Features, then uninstall: CA SRM Windows Client.
Be sure that the folder, BrightStor SRM Data, has been completely deleted.
3. Install B871 plus Patch 3. See KD: 10527
If you encounter problems or error messages while trying to do a new install
of the Windows Client, and you do NOT need to preserve any customization,
please see Knowledge Document: 31992.
If you have any questions, please contact CA Technical Support.