Cannot select sysout - Receiving "Invalid Sysout ID" message
Article ID: 10533
Updated On:
Products
Issue/Introduction
A user cannot enter information in the SYSOUT ID field in View even though valid SYSOUT ID selection criteria has been entered. They receive an "Invalid Sysout ID" message in the upper right corner of their screen.
Rather than spending more time gathering information to determine the cause of the user receiving the error, you might want to consider expediting a resolution by deleting their ID from the DEF USER panel and re-adding them. A typical cause for this problem is, for some reason "invalid" was saved in their profile. By deleting their ID and re-adding it will create a new profile for them and usually resolves the problem.
Environment
Component:
Resolution
To DELETE and RE-ADD their ID, you should be a VIEW administrator...
- Access the DEF USER screen and make a note of ALL the information defined for the user. Consider taking screen prints of their current definitions. And don't forget to scroll to the right to see the DISTID related fields and capture them also.
- Once you have the information for them, to delete their ID, just type a 'D' in the SEL column next to their ID and hit enter.
- Have the problem user LOGOFF of VIEW. And then have them log back on.
- Upon logging back on, a new profile and DEF USER record will be created for them. But be aware that CA VIEW will assign "DEFAULT values" in the definition fields.
- The VIEW Administrator must then go back to the DEF USER screen and make the necessary adjustments to the users DEF USER record by tabbing to each of the fields to the right of that users ID and over typing the appropriate fields with the appropriate values.
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