17.1.RU1 Option groups are not visible

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Article ID: 105216

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After installing 17.1 rollup1, Option groups are not visible. But can be searched for and then be seen.

Cause

To Be Determined

Environment

Windows
SC R17.1.RU1

Resolution

Defect DE42276 has been created for this. To be worked on by our Engineering Team.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
The issue is currently being researched.
Additional information will be provided as it becomes available. 
 

Additional Information

CA Product impacted
=====================
CA Service Catalog(SC)

Versions/Release and any patches
================================
CA SC R17.1 RU1

OS/Environment
==============
Windows

Description
===========
After installing 17.1 rollup1, Option groups are not visible.
But can be searched for and then be seen. 

Work around
===========
NA

Analysis
========
In the (IE) browser, hit F12(Debug) and see:
TypeError: Unable to get property 'COLLECTION' of undefined or null reference
at Anonymous function (http://sllclaeko01:8080/usm\explorer\scripts\catalogux\features\service-designer\designer\OptionGroups\OptionGroupsDirective.js:839:29)
at gv (http://sllclaeko01:8080/usm\explorer\scripts\catalogux\angular.js:1:124395)

Expectation
===========
Defect DE42276 has been created for this. To be worked on by our Engineerint Team.
Depending on the results of the analysis, the solution for this is possibly to be expected as a patch or fix or a future release.
In other words, there is no permanent solution at this time.
The issue is currently being researched.
Additional information will be provided as it becomes available.