Unclassified Platform for NRI Inventory of Windows 10
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Article ID: 105000
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Updated On:
Products
CA Client Automation - IT Client Manager
CA Client Automation
Issue/Introduction
NRI (Non Resident Inventory) of Windows 10 machine appears as Unclassified Platform.
Environment
Client Automation - All versions
Cause
Problem occurs if the files *.wlscr located on DOMAIN ITCM under
C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\jsp\ei\wl\scripts\<lang>
does not contain the line for file OSConfig.xml
Resolution
1- Edit file C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\jsp\ei\wl\scripts\enu\1basic.wlscr with notepad
Replace this line in [Download_Windows] section :
Files=18
by
Files=19
Add this line at the end :
File19=OSConfig.xml
Save the modification.
2- Edit file C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\jsp\ei\wl\scripts\enu\2adv.wlscr with notepad
Replace this line in [Download_Windows] section :
Files=20
by
Files=21
Add this line at the end :
File21=OSConfig.xml
Save the modification.
3- Edit file C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\jsp\ei\wl\scripts\enu\3register.wlscr with notepad :
Replace this line in [Download_Windows] section :
Files=16
by
Files=17
Add this line at the end :
File17=OSConfig.xml
Save the modification.
4- If needed repeat these 3 steps for other used languages (ex: C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\jsp\ei\wl\scripts\it)
Feedback
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Yes
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