Portal Abort: Admin Universes Link in Identity Governance

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

In CA Identity Governance 14.x, the portal may abort or become unresponsive when an administrator navigates to the Admin > Universes section.

This behavior is typically linked to transaction recovery failures between the application server and the database.

Environment

Identity Governance 14.x

Cause

This issue occurs when the transaction coordinator (Arjuna) attempts to recover distributed transactions that were interrupted by a network disturbance or database outage. Common triggers include:

• SQL Server going offline while active transactions were in progress.
• A cluster failover event where primary nodes were swapped during transaction processing.
• "Bad data" states where the transaction log in JBoss loses its connection context to the SQL Server Distributed Transaction Coordinator (DTC).

Resolution

Immediate Workaround:

• Recycle the JBoss/Application Server service to clear the transaction recovery queue and reset the connection pool.
  
  

Preventative Recommendations:

1. Service Sequence: If the SQL Server requires patching or maintenance, always shut down the CA Identity Governance application server services first to prevent orphaned transactions.
2. Cluster Stability: Ensure that the SQL Server DTC settings are correctly configured for cluster environments to handle failover without dropping transaction states.
3. Log Maintenance: Periodically clear the JBoss data/tx-object-store if recovery errors persist after a database outage.