CA Identity Governance 14.x Portal Abort when Admin>Universes Link Clicked


Article ID: 104965


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CA Identity Manager CA Identity Governance CA Identity Portal


In the eurekify.log there are many errors like that:

[com.arjuna.ats.jta] (Periodic Recovery) ARJUNA016027: Local XARecoveryModule.xaRecovery got XA exception XAException.XAER_RMERR: javax.transaction.xa.XAException: The function RECOVER: failed. The status is: -3. Error: "*** SQLJDBC_XA DTC_ERROR Context: xa_recover, state=1, StatusCode:-3 (0xFFFFFFFD) ***"    
Local XARecoveryModule.xaRecovery - caught exception: java.lang.NullPointerException



This error happens when bad data is passed. For example, a SQL server goes down and transactions were being made at that time. Another time this happens is when a cluster of the primary goes down but there are running transactions.


Identity Governance


A common solution would be to recycle the Jboss server. A recommendation to prevent this is to make sure the CA Identity Governance machine is shut down to prevent any interference with the application if any patching or disturbance is happening with the SQL Server.