CA Identity Governance 14.x Portal Abort when Admin>Universes Link Clicked

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

In the eurekify.log there are many errors like that:

[com.arjuna.ats.jta] (Periodic Recovery) ARJUNA016027: Local XARecoveryModule.xaRecovery got XA exception XAException.XAER_RMERR: javax.transaction.xa.XAException: The function RECOVER: failed. The status is: -3. Error: "*** SQLJDBC_XA DTC_ERROR Context: xa_recover, state=1, StatusCode:-3 (0xFFFFFFFD) ***"    
Local XARecoveryModule.xaRecovery - caught exception: java.lang.NullPointerException


 

Environment

Identity Governance

Cause

This error happens when bad data is passed. For example, a SQL server goes down and transactions were being made at that time. Another time this happens is when a cluster of the primary goes down but there are running transactions.

Resolution

A common solution would be to recycle the Jboss server. A recommendation to prevent this is to make sure the CA Identity Governance machine is shut down to prevent any interference with the application if any patching or disturbance is happening with the SQL Server.