DTSCLI transfer fails with error <403> failure message =<Connection to <machine> failed>

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Article ID: 104910

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

DTS File transfer between DTS Agents fails with the following error: 
(911) Transfer failed, Object id = <1> DTA id = <I3rgqr2v> failure code = <403> failure message =<Connection to abc1234.test.com failed> 

Command being used for the transfer:
dtscli -a "ipath=localhost::%ATML_DIR%" "rpath=abc1234.test.com ::%ATM_LOG_DIR%" "f_filters=DIR" "p_filters=BINARY_READ:BINARY_WRITE AES256_ENCRYPT:AES256_DECRYPT"

Environment

All versions of CA Client Automation

Resolution

1. Check if DTSPING works between the initiator and the responder in both directions.
Syntax: dtsping <Hostname or IP Address>

2. Change the DTSCLI command to use the correct IP address/hostname which as per dtsping test.
dtscli -a "ipath=localhost::%ATML_DIR%" "rpath=<Hostname or IP address which works with dtsping>::%ATM_LOG_DIR%" "f_filters=DIR" "p_filters=BINARY_READ:BINARY_WRITE AES256_ENCRYPT:AES256_DECRYPT"

3. For the DTSCLI command to read files from the source, the 'iuser' account on the source needs read permissions.
    Similarly, to write on the target, the 'ruser' account needs write permissions.

For more information on the DTSCLI parameters please refer the following link:
https://docops.ca.com/ca-client-automation/14-0/en/reference/dts-command-line-reference/agent-to-agent-transfers
 

Additional Information

Permissions required for DTSCLI Securitymode fail
https://comm.support.ca.com/kb/permissions-required-for-dtscli-securitymode-fail/KB000103752