Not able to login to AWI or Java UI

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When attempting to log into the target system, the following error is experienced:

U04006523 Could not establish a connection to AE system '%' (IP address: '%', Port '%') in a timely fashion. Please check if CP/WP-servers are running, the connection data in uc4config.xml are set correctly and the database service is available. 

Error message found in the CP log:
 

              U00051000 Error in function 'connect(hostname.some_company.com)':'Time out' (error code: '110')

Where the hostname.some_company.com is the address of LDAP server.


 

Cause

Investigation:

The error message indicates a connection issue with LDAP server, please check:

• Ping the LDAP server
• Check the LDAP server (in some cases, it's POWER OFF)

Environment

Release:
Component: AAUTEN

Resolution

Workaround: Disable LDAP as a temporary workaround.

• change the value of LDAP in  UC_SYSTEM_SETTINGS to N, then try login.

Solution: Turn on LDAP server or make sure connection from AE to LDAP server works.