Issue/Introduction:
When attempting to log into the target system, the following error is experienced:
U04006523 Could not establish a connection to AE system '%' (IP address: '%', Port '%') in a timely fashion. Please check if CP/WP-servers are running, the connection data in uc4config.xml are set correctly and the database service is available.
Error message found in the CP log:
U00051000 Error in function 'connect(hostname.some_company.com)':'Time out' (error code: '110')
Where the hostname.some_company.com is the address of LDAP server.
Cause:
Investigation:
The error message indicates a connection issue with LDAP server, please check:
- Ping the LDAP server
- Check the LDAP server (in some cases, it's POWER OFF)
Environment:
Release:
Component: AAUTEN
Resolution:
Workaround: Disable LDAP as a temporary workaround.
- change the value of LDAP in UC_SYSTEM_SETTINGS to N, then try login.
Solution: Turn on LDAP server or make sure connection from AE to LDAP server works.