When attempting to log into the target system, the following error is experienced:
Received error: Logon error: Access Denied
The PWP log or JWP log (depending on VERSION used in UC_LDAP_* varaible) shows the following:
U00051000 Error in function 'connect(hostname.some_company.example.com)':'Time out' (error code: '110')
U00003234 Logon error: Access denied. (connection='*CP001#00000021', host = 'AWI_hostname.some_company.example.com')
U00003434 Server routine 'UCUSER_R/ANMELD2' required '2' minutes and '7,234' seconds for processing.
U00011800 Disconnect User: Cannot find user '*CP001#00000021' in the table AKT-USER.
The CP log at the same time shows:
U00003406 Client connection '21(12)' from 'IP_OR_DNS:37968' has logged on to the Server.
U00003459 Dialog '100,USERNAME,LDAP_DEPT' logged on (Client connection='21').
U00003407 Client connection '21(12)' from 'IP_OR_DNS:37968' has logged off from the server.
Where the hostname.some_company.example.com is the address of LDAP server.
The UC/UC user, who is local to Automic, is able to login to client 0 and other non-LDAP users are able to login to regular clients
The error message indicates a connection issue with LDAP server, please check:
Solution: Turn on LDAP server or make sure connection from AE to LDAP server works.