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Attempting to start the CA Service Desk Manager service fails with "Daemon manager may already be logged into slump"
Article ID: 104530
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
In a Windows environment, the CA Service Desk Manager Server service on the primary or secondary server is not running and cannot be started.
Cause
Despite stopping the service, some CA Service Desk Manager processes are still running.
For example, these processes may still be up and running:
- sslump_nxd,exe (one or more)
- pdm_proctor_nxd.exe
- pdm_d_mgr.exe
Environment
Windows environment
Conventional configuration : primary server, optionally one or more secondary servers
Conventional configuration : primary server, optionally one or more secondary servers
Resolution
Remove the extraneous CA Service Desk Manager processes.
For example, start the Windows tool called Task Manager, click on the Details tab, right-click on each extraneous process and select "End task".
For example, start the Windows tool called Task Manager, click on the Details tab, right-click on each extraneous process and select "End task".
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