search cancel

Attempting to start the CA Service Desk Manager service fails with "Daemon manager may already be logged into slump"


Article ID: 104530


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


In a Windows environment, the CA Service Desk Manager Server service on the primary or secondary server is not running and cannot be started. 



Windows environment
Conventional configuration : primary server, optionally one or more  secondary servers 


Despite stopping the service, some CA Service Desk Manager processes are still running.

For example, these processes may still be up and running:

  • sslump_nxd,exe (one or more)
  • pdm_proctor_nxd.exe
  • pdm_d_mgr.exe


Remove the extraneous CA Service Desk Manager processes.

For example, start the Windows tool called Task Manager, click on the Details tab, right-click on each extraneous process and select "End task".

<Please see attached file for image>

Task Manager showing sslump_nxd.exe

Additional Information



1558700053734000104530_sktwi1f5rjvs16jz6.png get_app